Use-Case E-commerce
Identification for risk management and fraud prevention in e-commerce
Black Tiger Belgium’s data quality and data management solution allows to increase revenue in your web shop, thanks to the best possible customer experience, while decreasing costs of non-payment, non-deliverability and inefficiencies in operational processes
Since the beginning of Covid19 pandemic, the e-commerce has boomed more than ever before. Hence, many retailers are much more dependent on this sales channel. But the related business risks have increased proportionally.
CHALLENGE
Managing business risk, without impacting web shop UX or the onboarding process
To be successful, e-retailers need to find the right balance:
“We want to offer a frictionless customer experience in our web shop, offering the best products, but also the best delivery and payment services.”
“We constantly need to manage our risks: cart abandonment, non-delivery, non-payment, fraud, fake reviews on our website,…
Those risks have an important impact on the company: lost revenue, extra handling costs in customer service or fraud department, inefficient operational processes, impact on your image,…
SOLUTION
Risk management through identification and identity verification
For example:
- offer after-delivery payment instead of prepayment
- offer only a limited number of payment possibilities
- decide to perform extra verifications in back office
The Master Data Platform performs identity validation via easy-to-integrate real-time API’s.
Real-time verification & identification
Proven data quality tools
Relevant consumer referential data for data quality
+30 years’ experience in data matching
Easy to integrate API’s
“Correct and verified consumer data is the basis for a good customer relationship, throughout the whole customer journey.”
Discover more about the Master Data Platform