Use-Case Telco
Real time matching with your client database
Prospects looking to take out a new subscription on mobile, internet, tv or a combination of those services will typically:
- Search the website
- Contact the contact center
- Visit a shop
before ultimately to decide to sign a new contract
“I want to personalize each step in the process to offer the best services to my (potential) new client. When a consumer identifies himself to the call-center operator, I need to be able to show the call-center operator the information relevant to propose a fitting solution.”
“From an operational point of view, I want to rely on previous payment behavior to manage potential risks of non-payment.”
LINK PROSPECT AND CUSTOMER DATA IN REAL-TIME
The ability to link data in your data-entry process, in real-time, regardless of the source, to the existing information in your client database, increases
Manage efficiently and automatically Data entry processes
Link with client history and segmentation in real-time
Strong data matching solution developed over the last 30+ years
Black Tiger Belgium supports telco companies with its Master Data Platform to solve all their data challenges.
More about our Master Data Platform